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Level Green Visitation Guidelines

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The following visitation guidelines go into effect Monday, April 24, 2023

For the safety of our patients, visitors, staff and the broader community, visitation is Level Green. Recognizing the importance of having trusted Care Partner support at the bedside, Valley Health has established the guidelines below.

Care Partners must be 18 years of age or older, unless they are the guardian of the patient. Social visitors age 15 and under must be accompanied by an adult at all times. All Care Partners must comply with Valley Health’s masking, distancing and PPE requirements.

Definitions:

  1. Care Partner: A Care Partner is a family member or trusted friend designated by the patient to be an active part of the care team. Care Partners participate in patient education and physical care, and provide emotional support. The presence of Care Partners positively contributes to the well-being of the patient, improves management of chronic and acute illnesses, enhances the patient’s experience, ensures continuity of care, and reduces hospital readmissions.
  2. Procedural Support Person: A family member or trusted friend, designated by the patient as their primary contact and support person while the patient is having their procedure.
  3. Social Visitor: Any visitor who is not designated as a Care Partner, Care Team Member, or Community Clergy. Social visitors age 15 and under must be accompanied by an adult at all times.

Level GREEN Visitation Guidelines

Adult Inpatient

Adult Inpatient Confirmed or suspected COVID-19

End of Life/Comfort Care

Critical Care

Emergency Department (ED)

Behavioral Health Services

Pediatric

Neonatal Intensive Care Unit (NICU)

Labor and Delivery

Mother Baby

Surgical Services

Heart & Vascular/Non-invasive and Invasive Cardiology

Acute Rehab

Critical Access Hospital: Transitional Care patients (ONLY)

Persons with a Disability

Clergy

Family Meeting (all units)

Imaging Services

Infusion Center

Outpatient Diagnostic Center

Cardiac Rehab

Post Anesthesia Care Unit/AM Admissions (PACU/AMS)

START Clinic

Surgi-Center at Winchester Medical Center (on the WMC campus)

Valley Health Surgery Center (off the WMC campus)

Wound Care

Transition Center

Endoscopy

Heart Failure Clinic

EECP Therapy (Enhanced External Counterpulsation)

Type of Visit Number of Care Partners

Adult Inpatient

  • TWO (2) Care Partners will be designated by the patient and remain the same throughout the admission.
  • Social visitation is permitted from 8:00AM until 8:00PM.
  • Children under the age of 18 may visit between 8AM and 8PM. Children under the age of 18 may not enter isolation rooms. Children age 15 and under must be accompanied at all times by an adult.
  • A limit of FOUR (4) visiting persons may be present at the bedside. Children are included in the 4 person maximum.
  • Only ONE (1) Care Partner permitted to stay the night from 8PM until 8AM.
  • Care Partners and visitors may not congregate in care areas or hallways. Those waiting to visit may utilize designated waiting areas or non-clinical public areas.
  • Care Partners and social visitors may switch in the lobby, waiting rooms, or other public areas.

Adult Inpatient Confirmed or suspected COVID-19

  • TWO (2) Care Partners will be designated by the patient and remain the same throughout the admission
  • ONE (1) Care Partner is permitted in the room at a time.
  • Only ONE (1) Care Partner permitted to stay the night.
  • Care Partners may alternate presence at the bedside TWICE within a 24-hour period, switch may occur in lobby or public spaces only.
  • Transition at the bedside may be permitted, if needed for the safety of the patient. Clinical leadership will determine this by exception.
  • No social visitation.

End of Life/Comfort Care

  • TWO (2) Care Partners will be identified and remain the same throughout the admission.
  • Non-COVID Patients
    • Family and friends openly permitted.
    • A limit of FOUR (4) persons at the bedside.

Minors under the age of 18 are permitted. Children age 15 and under must be accompanied by an adult at all times.

  • For confirmed or suspected COVID-19 patients
    • The TWO (2) identified Care Partners may remain in the room at the same time.
    • Community Clergy are permitted for spiritual support. Those who are not up to date on all Covid vaccinations must wear a mask in all areas.
    • No social visitation.

Critical Care

  • TWO (2) Care Partners will be designated by the patient and remain the same throughout the admission.
  • Social visitation permitted 8:00AM to 8:00PM.
  • Children 12 and older may visit. Children under the age of 18 may not enter isolation rooms. Children age 15 and under must be accompanied at all times by an adult.
  • A limit of TWO (2) persons at the bedside.
  • Only ONE (1) Care Partner permitted to stay the night from 8:00PM until 8:00AM.
  • Care Partners and visitors may not congregate in care areas or hallways. Those waiting to visit may utilize designated waiting areas or non-clinical public areas.
  • Care Partners and social visitors may switch in the lobby, waiting rooms, or other public areas.

Emergency Department (ED)

  • TWO (2) Visitors are permitted to provide support, transportation, care continuity, and receive education regarding patient's care.
  • ONE (1) Visitor for COVID-19 positive patient permitted by manager or designee dependent on facility to manage.
  • If patient admitted, Care Partner designation will occur according to VH visitation level.

Behavioral Health Services

  • No Care Partner or social visitors allowed.

Pediatric

  • TWO (2) Care Partners will be designated at admission and must remain the same throughout admission.
  • Social visitation permitted.
  • A limit of 4 persons at the bedside, ages 12 and over unless siblings of patient.

Neonatal Intensive Care Unit (NICU)

  • Effective November 2024:
  • TWO (2) Care Partners will be designated at admission and are banded.
  • The unit is closed to all visitors except the TWO (2) banded Care Partners.

Labor and Delivery

  • TWO (2) Care Partners designated at admission and must remain same throughout admission.
  • A limit of THREE (3) persons may be present at the bedside at one time. Siblings are permitted to visit after delivery, before transfer to Mother/Baby. For extended Labor and Delivery stays, siblings may visit for 2 hours after delivery and/or during visiting hours, 8:00AM—8:00PM.
  • Care Partners and visitors may not congregate in care areas or hallways. Those waiting to visit may utilize designated waiting areas or non-clinical public areas.
  • Care Partners and social visitors may switch in the Labor and Delivery waiting room.

Mother Baby

  • TWO (2) Care Partners designated during Labor and Delivery and remain the same for admission.
  • Social visitation is permitted from 8:00AM-8:00PM.
  • Children age 15 and under must be accompanied at all times by an adult.
  • A limit of FOUR (4) persons may be present at the bedside. Children are included in the 4-person maximum, however if there are more than three siblings of the newborn then a once daily 2-hour visit will be allowed.
  • Only ONE (1) Care Partner permitted to stay the night, other Care Partner must leave at end of visiting hours.
  • Care Partners and visitors may not congregate in care areas or hallways. Those waiting to visit may utilize designated waiting areas or non-clinical public areas.
  • Care Partners and social visitors may switch in the lobby, waiting rooms, or other public areas.

AM Admissions

  • ONE (1) Procedural Support person allowed to be with patient after completion of AM Admission process.
  • Social Visitors may wait in designated waiting areas.
  • If patient admitted, Care Partner designation will occur according the VH visitation level.

Surgical Services

  • ONE (1) Procedural Support person allowed to be with patient after completion of AM Admission process.
  • Social Visitors may wait in designated waiting areas.
  • If patient admitted, Care Partner designation will occur according to VH visitation level.

Heart & Vascular/Non-invasive and Invasive Cardiology

  • TWO (2) Procedural Support persons allowed to be with patient in pre-procedural area.
  • Procedural Support person permitted to wait in designated waiting area during procedure.
  • If patient admitted, Care Partner designation will occur according to VH visitation level.

Acute Rehab

At this time, Valley Health has implemented the following visitation guidelines in the Inpatient Rehabilitation Unit at Cork Street:

  • Up to TWO (2) Care Partners will be designated by the patient and remain the same throughout the admission.
  • Social visits permitted. Visitors must be 16 years of age or older, and must wear a mask at all times while on the unit, including in the patient’s room.
  • No more than TWO (2) visitors at the bedside at a time.
  • Visiting Hours: Monday through Saturday 4:00pm – 8:00pm; Sundays 11am-8pm
    • Care Partners and Visitors will arrive at the lower lobby entrance using the non-sliding double doors, and ring the Rehab bell- on the white box.
    • Staff will answer and then will unlock the door to your left for entry.
    • Use elevators to come to the 3rd floor and check in at the front desk.
  • Care Partner visits outside of designated visitation hours will be arranged on an individual basis.
  • Care Partner and visitors may not congregate in the hallway outside the patient’s room. Use the lower lobby area to wait.

Critical Access Hospital: Transitional Care patients (ONLY)

  • TWO (2) Care Partner will be designated by the patient and remain the same throughout the admission.
  • Social visitation is permitted from 8:00AM until 8:00PM.
  • Children under the age of 18 may visit between 8:00AM and 8:00PM.
  • Children under the age of 18 may not enter isolation rooms.
  • Children age 15 and under must be accompanied at all times by an adult.
  • A limit of FOUR (4) persons at the bedside.
  • Only ONE (1) Care Partner permitted to stay the night from 8:00PM until 8:00AM.
  • Care Partners and visitors may not congregate in care areas or hallways. Those waiting to visit may utilize designated waiting areas or non-clinical public areas.
  • Care Partners and social visitors may switch in the lobby, waiting rooms, or other public areas.

Persons with a Disability

  • A disabled patient, or their designee, defined as the patient's guardian, authorized representative, or care provider, is allowed to identify TWO (2) "designated support persons", referred to as Care Partners, to accompany the patient during an admission.
  • Social visitation is permitted from 8:00AM until 8:00PM.
  • Children 12 and older may visit.
  • A limit of FOUR (4) persons at the bedside.
  • Only ONE (1) Care Partner permitted to stay the night from 8:00PM until 8:00AM.
  • Care Partners and social visitors may not congregate in care areas or hallways. Those waiting to visit may utilize designated waiting areas or non-clinical public areas.
  • Care Partners and social visitors may switch in the lobby, waiting rooms, or other public areas.

Clergy

  • Badged Community Clergy are permitted, subject to VH masking requirements. Badged Clergy members may visit in addition to the four (4) maximum persons at the bedside.
  • Unbadged Clergy may visit as one of the four guests at the bedside.
  • End of Life/Imminent Death: Badged Community Clergy are permitted. Unbadged Clergy are permitted as one of the four guests at the bedside.
  • Virtual visitation options are also available through Valley Health Chaplaincy.

Family Meeting (all units)

  • Family meetings for goals of care discussion and decision-making are permitted and will be arranged by the care team.

Imaging Services

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area and registration.
  • Procedural Support person permitted to wait in designated waiting area during procedure.
  • If patient admitted, Care Partner designation will occur according to VH visitation level.

Infusion Center

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area.
  • Procedural Support person permitted to wait in designated waiting area during procedure.
  • If patient admitted, Care Partner designation will occur according to VH visitation level.

Outpatient Diagnostic Center

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area.
  • Procedural Support person permitted to wait in designated waiting area during procedure.
  • If patient admitted, Care Partner designation will occur according to VH visitation level.

Cardiac Rehab

  • ONE (1) Care Partner is permitted to arrive with the patient.
  • Care Partner will remain in waiting area during exercise sessions.
  • Care Partner permitted to attend classroom orientation session.

Post Anesthesia Care Unit

(PACU)

  • TWO (2) family members over the age of 12 permitted at the bedside once the patient has been in PACU for 2 hours, and only for 10 minutes.

START Clinic

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area and registration.
  • Procedural Support person permitted to wait in designated waiting area during procedure.

Surgi-Center at Winchester Medical Center (on the WMC campus)

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area and registration.
  • Procedural Support person permitted to wait in designated waiting area during procedure.

Valley Health Surgery Center (off the WMC campus)

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area.
  • Procedural Support person permitted to wait in designated waiting area during procedure.

Wound Care

  • TWO (2) Care Partners will be designated by the patient and are permitted to be with the patient during outpatient visit.
  • ONE (1) social visitor permitted.

Transition Center

  • ONE (1) Procedural Support person allowed to be with patient in pre-procedural area.
  • Procedural Support person permitted to wait in designated waiting area during procedure.

Cancer Center

  • One Care Partner designated by the patient is permitted.
  • All patients and Care Partners are required to wear a mask while in the building.
  • Waiting in Cancer Center lobbies is permitted.
  • Care Partners may participate in approved, limited, group clinical educational events.
  • Upon approval by the oncologist, the Care Partner may accompany the patient into the exam room.
  • No Care Partner is permitted in procedural areas (Radiation/Infusion).

Endoscopy

  • One (1) (Care Partner) Procedural Support person permitted at registration and at bedside.
  • Social visitors permitted to wait in designated waiting areas.
  • If patient admitted, inpatient Care Partner process initiated.

Heart Failure Clinic

  • TWO (2) Care Partners are permitted to escort and remain in exam room with the patient during the clinic visit.

EECP Therapy

(Enhanced External Counterpulsation)

  • ONE (1) Care Partner is permitted to escort and remain in the exam room with the patient during the procedure.

Health Education Classes

  • Instructor must escort class participates from outside door to classroom.
  • Instructor must badge all class participates.