HMH ED Wins National Award for Patient Experience

Here’s to the team at Hampshire Memorial Hospital’s Emergency Department, which is the recipient of Press Ganey’s 2023 Human Experience Guardian of Excellence Award!

The award was earned based on results from Emergency Department patient surveys returned between July – October 2022 and January – April 2023. Patients completing the satisfaction survey are asked to rate the ED in a variety of areas, including the staff’s ability to care for the patient as a team and the overall level of care received. Of the more than 3,200 emergency services sites reviewed nationwide, Hampshire’s Emergency Department is one of just 61 to rate in the top five percent of healthcare providers.

“I could not be more proud of our ED team and everyone who supports their efforts each and every day,” offers Heather Sigel, Vice President of Operations at both Hampshire Memorial Hospital and War Memorial Hospital. “Several years ago, the providers from Winchester Emergency Physicians began offering expert, highly-skilled emergency medicine here at Hampshire, and we have a very low turnover rate among our clinical staff, and clearly having consistency and continuity of care has made a significant impact on our outcomes and patient experience.”

For Battina Myers, RN, BSN, Clinical Manager of the ED, the award underscores the team’s ongoing efforts to provide the highest quality care to every patient, every time. “We are a community hospital, so we’re caring for our friends and neighbors,” explains Battina. “But our reputation is growing, and over the past few years we have seen an increase in patients coming from outside of our immediate area, and it is very gratifying to have the team’s efforts recognized on a national level.”

Expanding on the concept of teamwork, Battina strongly believes that no one clinical area can work in a vacuum. “We are only as good and as strong as our entire hospital team, so this award belongs to everyone in all of our ancillary departments as well as our partners throughout Valley Health,” she praises.

“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Hampshire Memorial Hospital exemplifies dedication to their workforce and the communities they impact,” offers Patrick T. Ryan, CEO and chairman at Press Ganey. “We applaud Hampshire’s compassion, empathetic approach and the genuine human connections they forge within the clinical healthcare landscape. It’s a privilege for us to collaborate with them as we applaud their remarkable accomplishments.”

Adding to the impressiveness of this award is the fact that Hampshire’s Emergency Department provided exceptional care to 10,252 patients in 2023, which is an all-time high for the hospital, topping last year’s total by more than 430 patients!