Central Scheduling to Behavioral Health: Bailey’s Career Journey at Valley Health

How did your career begin at Valley Health?

I was drawn to Valley Health because of the opportunities it offered for growth and professional development. My career in the medical field started out working registration at a primary care office and then I landed my first role at Valley Health, in Central Scheduling.

What learning and growth opportunities have you experienced while working here?

In Central Scheduling I had the opportunity to learn Microsoft Excel and Epic, two core skills that I use daily in my current role. I was also immediately intrigued by Valley Health’s Management Engineering Department, and the organization’s focus on high reliability and Lean process improvement. My manager and team lead were supportive in allowing me to take part in Lean classes, and more in-depth lean facilitator training offered by Management Engineering.

The Lean trainings opened the door to network with other departments and I learned about Outpatient Behavioral Health Program. I applied for a role as a Program Assistant, where I wanted to gain experience in the mental health field, and brought my excel, lean and Epic skills. Once again, I was offered a chance to learn and grow, and I will be forever grateful for the opportunity!

How has leadership helped you grow in your career?

When I began working in Behavioral Health, I was invited to join meetings and learn about various topics. I learned so much each and every day and my director championed my ideas and contributions. The inclusive environment and support helped in building my confidence.

Then, Behavioral Health leadership noticed my affinity for interpreting insurance billing requirements and approved a budget to cover the cost of me taking a behavioral health coding course through the AAPC. It really ignited a spark to more seriously consider furthering my education and with this commitment to furthering my education, my leaders were able to offer me a promotion to become Revenue Coordinator. Now, I’m excited to share that I have just accepted a promotion to Practice Manager for our Outpatient Behavioral Health Programs, which will begin in January!

What benefits have you used to help in your career growth?

I am now in the process of obtaining my bachelor's in business administration for Healthcare Management. As of right now, I am about 75% through with my degree program, and hoping to graduate in May of 2024! I have been able to take advantage of the tuition reimbursement benefit that Valley Health offers which has been so helpful in making my education more affordable!

What do you love most about working at Valley Health?

Personally, I have already achieved so much more than I ever would have dreamed of when I began working for Valley Health. I am so proud to be part of not only the Valley Health organization, but also the Outpatient Behavioral Health Department. I can’t imagine a more supportive leadership team, nor a more rewarding work environment. I have seen first-hand the way that our physicians and therapists not only change lives, but save lives, and the positive impact our treatment programs have on patients, their families, and ultimately the community.

Valley Health’s Outpatient Behavioral Services are growing in the region. If you are a behavioral health professional, join our team! We also offer generous sign-on bonuses and licensure supervision for employees seeking to become licensed clinical social workers or licensed professional counselors. Future plans for the department include expanding services for adolescents, adults, and seniors in a new location!